Frequent Asked Questions
Genuine automation parts with fast delivery and reliable support
About DcsTrade Limited
We specialize in industrial automation parts, including PLC, DCS, and hard-to-find components from top brands like ABB, Honeywell, and Bently Nevada.
Our main warehouse is strategically located in China, stocked with over 100,000 items for fast global delivery.
Yes, all our products are 100% original and sourced directly from trusted manufacturers.
We leverage our global sourcing network and experience to offer competitive prices without compromising quality.
Our team excels in sourcing both standard and obsolete automation components while providing exceptional customer service.
Ordering, Payment, and Shipping
We accept 100% T/T (telegraphic transfer) before shipping. For items with a lead time, a 30% deposit is required in advance, with the remaining 70% balance due before shipment. RMB transfer is available for customers with a China-based agent.
We mainly use FedEx, DHL, UPS, and BRE. Customers with accounts on these carriers can arrange shipping themselves. Free shipping to China freight forwarders is also available.
For items in stock, delivery usually takes 1–3 days after receiving the payment. Items with a quoted lead time will be delivered according to the specified schedule.
Products are packed in original boxes, wrapped with bubble wrap, and then placed in sturdy boxes to ensure protection during transit.
Yes, you can contact us via email, WhatsApp, WeChat, Skype, or any preferred platform. We provide fast and tailored quotes.
Returns, Warranty, and Support
You can return in-stock items within 30 days for a full refund of the purchase price, excluding shipping, handling, or other fees. Products must be unused, unopened, and returned in original packaging with all accessories and documents.
Yes, all items include a 12-month warranty for defects, following our terms and conditions.
We provide premium support for every purchase, ensuring fast response times and professional assistance.
Customers are responsible for all return shipping and handling costs, including items under the 30-day refund guarantee.
We are committed to providing world-class products and services that meet customer expectations, with a strong focus on original and genuine parts.