Shipping

What shipping carriers do you use?
We partner with trusted global carriers, including USPS, UPS, FedEx, and DHL, to ensure fast and secure delivery worldwide.

How long will my order take to ship?
Orders are typically processed within 1–2 business days. Delivery time depends on your location and the selected carrier.

Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties and import taxes, which are the buyer’s responsibility.

How can I track my shipment?
Once your order ships, we will send a confirmation email with tracking details. You can track your shipment directly through the carrier’s website.

What if my package is lost or damaged?
If your shipment is lost or damaged, please contact us at quote@industriaxplc.com within 7 days of the shipping notice, and we will assist in resolving the issue.

Returns

What is your return policy?
We offer a 30-day return guarantee for in-stock items. Products must be unused, unopened, and returned in their original packaging. Custom-made or discontinued items are non-refundable.

How do I request a return?
Contact our sales team at quote@industriaxplc.com within 30 days of your order. Provide your order number, product details, and reason for return. Our team will send you return instructions.

Who pays for return shipping?
Buyers are responsible for return shipping costs unless the return is due to our error (wrong or defective product).

When will I receive my refund?
Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Customer Service

If you have any questions or need assistance, you can reach us at:

Our support team is available 24/7 to help you.